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Our new mobile banking app is ready to download now

The new way to manage your accounts online: You now require the Mobile Banking app to manage your accounts online. Don’t worry if you have not yet done this; you can register at any time and all of your banking arrangements will be the same as they were with the old Online Banking system. Register by clicking ‘Register now’ below.

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Banking securely with Al Rayan Bank

As part of Al Rayan Bank’s ongoing commitment to make banking quicker, easier and more secure, we have recently launched a major new mobile banking update. The updated service offers a number of significant new security features to ensure you are provided with a safe and secure experience.

Quicker, easier and more secure

Your new mobile banking mobile application is designed to work on the latest devices to ensure the most up-to-date security features can be used
The latest encryption features are used between your device and our core banking systems to ensure your information is secure at all times
A software token, which is assigned to your mobile device, increases security. Customers without a compatible smartphone can register through a handheld hard token.
Fngerprint and facial recognition technology help to ensure the most accurate identification and verification
An in-app secure messaging feature within your new mobile banking app allows you to communicate securely with the Bank
The application will automatically time out after a period of inactivity
Your new mobile banking application reduces reliance on older identification methods such as passwords and SMS texts for an improved, yet secure experience

Mobile device security

Your new mobile banking application has been developed to proactively defend itself against the most advanced mobile threats
Your banking app will not install or load on a jailbroken or rooted device, please use an unrooted device or a device running the original manufacturer’s operating system
Some untrusted applications use frameworks to modify the banking application’s behavior; if your mobile device is detected to be running such a framework, it will not start
If an untrusted keyboard is detected on your mobile device, your new mobile banking application will prevent it from running until the untrusted keyboard is uninstalled
To protect your banking data from fraudulent screen captures, your new mobile banking app will detect untrusted screen readers and prevent it from displaying your data while the screen reader is running
Operating system debuggers can enable malicious parties to interfere with the banking software. The application will detect risky configurations and protect your banking data by either not loading or shutting down
The mobile application has security functionality built into it to prevent malicious code from being injected into the banking app
Malicious parties can attempt to repackage banking apps to add compromised code; your new mobile banking app will prevent such attempts.
Although screen capturing of applications may be useful, they also can allow malicious apps to capture screenshots of your bank details while the app is in use. To protect your details, our security mechanism will not allow phone screen capture while the banking app is running

Staying safe online

Our mobile banking application has been developed with the highest security features embedded but we all have a role to play to ensure systems are safe. Following the below recommendations will help to ensure that you have the most safe and secure experience when using our systems.

Keep your device and related applications up to date. Security weaknesses are commonly fixed through updates; additional security features are also often deployed this way
Make sure you’re running a good anti-virus protection and keep it up to date. Online fraudsters can attempt to steal information through malicious code or programs, ensuring that you have an effective anti-virus is running is a simple way to combat this
Keep your devices and login information secure. Your devices and login information are your way of accessing your bank account information online. If other people have access to these, they can try to gain access in the same way as if you gave someone the keys to your house.
Log off after you have finished using any banking application. This will ensure the session you have been using is not left open to be used or compromised in any way
Make sure security controls on your devices are not turned off by default. This includes anti-virus, firewalls and other such features. These work in conjunction with our own protective measures to enhance the overall security set

If you think you’ve fallen victim to a scam, if someone has taken money from your account or if you’ve accidently given your details to a fraudster, please report it immediately to Action Fraud by calling 0300 123 2040 or online. Please also inform us as soon as possible:

You can email us at webfraud@alrayanbank.co.uk
Give us a call or visit a branch; please visit the contact us page for our up to date contact details

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Banking you can believe in

Call us on 0800 408 6407

Free from UK mobiles and landlines

Contact us

Call, write, email, tweet or visit us in branch. We’d love to hear from you.

Phone

Call us on 0800 4086 407

Monday to Friday from 9.00am to 7.00pm
Saturday from 9.00am to 1.00pm

If you are calling from outside the UK, please call 0044 129 889 0137.

Please note the time difference when you are calling from abroad.

Secure message

If you are an existing customer and have an enquiry regarding your existing account with us please send us a secure message through your mobile banking app or online banking service.

By post

Customer Services team
Al Rayan Bank PLC
PO Box 12461
Birmingham
B16 6AQ

Online

If you would like to email us, please use this form to help direct your enquiry to the correct Al Rayan Bank department.

In person

You can visit your local branch or agency.

Other

You can follow and interact with us across a range of social media platforms. Feel free to contact us through Facebook, Twitter, LinkedIn or YouTube.

Complaints procedure

For more information about Al Rayan Bank's complaints procedure, click here.

Media enquiries

For media and PR information, click here.

How to apply

New customers

If you do not have an existing savings account with Al Rayan Bank, you can apply online through our secure online application.

Apply online

Existing customers

If you already hold an account with Al Rayan Bank, you can apply for our saving accounts through your Mobile Banking facility.

Log in Register now

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