Important Notice

Enhancements to your online banking service:

Al Rayan Bank has been working hard to improve the ways in which you can manage your accounts, with the aim of making your banking with us as convenient as possible. We have, therefore, added the following functionality to your online banking facility:

You can apply for our range of savings products online without the need to print and return application forms and other documents. In most cases you will be able to open accounts in a few minutes

You can deposit money into your new Al Rayan Bank savings account by using your debit card or setting up a regular Direct Debit

Online bank statements covering the last 12 months to date are available to view and print

A range of notifications can be set up to help you manage your account more efficiently. For example, you can opt to receive emails to let you know when your account reaches a certain balance or when a debit leaves your account

Please note that the browsers currently supported by our online banking facility include Microsoft Internet Explorer 8, 9, 10 and 11, Google Chrome, Apple Safari and Firefox.

If you do not currently use any of these browsers, you can download your preferred one either from the Microsoft, Google or Apple websites.

CryptoLocker ransomware spreading fast

Fraudsters are spamming millions of people with emails that appear to be from banks and other financial institutions that carry CryptoLocker ransomware. The National Crime Agency (NCA) says the emails have been sent to millions of people.

Encrypts the files on your PC

The emails carry malicious files that disguise themselves as correspondence (for example, a voicemail, fax, details of a suspicious transaction or invoices for payment). The emails actually carry CryptoLocker ransomware. Once installed CryptoLocker works by encrypting personal files such as, photos, music, office documents etc. Once the files have been encrypted CryptoLocker displays a screen with a countdown timer and a demand for the payment.

The NCA's National Cyber Crime Unit (NCCU) says you should never send the payment of a ransom to criminals as there is no guarantee that they would honor the payments in any event.

CryptoLocker prevention advice

Do not to click or download unsolicited email attachments.

Update your Antivirus software and operating systems regularly.

Back up all your important files and store them off your network.

Where a computer becomes infected it should be disconnected from the network, and professional assistance should be sought to clean the computer.

Various antivirus companies offer remedial software solutions (although they will not be able to restore encrypted files).

Important

Keep your passwords safe at all times and do not write them down. You should never tell anyone your password

Beware of emails that ask you to confirm your password or other details. (We will never send you an email asking for your password or other security details)

Ensure no-one is watching you logon. Avoid using public or shared facilities such as Internet Cafes or other people's computers to access your banking services

Keep your firewall on

If you suspect that you have received a suspicious email or have entered a counterfeit copy of our website you can contact us on webfraud@alrayanbank.co.uk or call us on 0800 4086 407.

Contact us

Call, write, email, tweet or visit us in branch. We’d love to hear from you.

Bank holiday	Contact Centre opening times	Branch opening times
Friday 19 April 2019	Closed	Closed
Monday 22 April 2019	9.00am to 5.00pm	Closed

Phone

Call us on 0800 4086 407

Monday to Friday from 9.00am to 7.00pm
Saturday from 9.00am to 1.00pm

If you are calling from outside the UK, please call 0044 129 889 0137.

Please note the time difference when you are calling from abroad.

Secure message

If you are an existing customer and have an enquiry regarding your existing account with us please send us a secure message through our online banking service.

By post

Customer Services team
Al Rayan Bank PLC
PO Box 12461
Birmingham
B16 6AQ

Online

If you would like to email us, please use this form to help direct your enquiry to the correct Al Rayan Bank department.

In person

You can visit your local branch or agency.

Other

You can follow and interact with us across a range of social media platforms. Feel free to contact us through Facebook, Twitter, LinkedIn or YouTube.

Complaints procedure

For more information about Al Rayan Bank's complaints procedure, click here.

Media enquiries

For media and PR information, click here.

How to apply

New customers

If you do not have an existing savings account with Al Rayan Bank, you can apply online through our secure online application.

Apply online

Existing customers

If you already hold an account with Al Rayan Bank, you can apply for our saving accounts through your existing online banking facility.

Sharia compliant home finance

Fixed rental rate of 4.99%*

Important Notice

CryptoLocker ransomware spreading fast

Important

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