Cookies policy

Cookies are text files containing small amounts of information, which your device downloads when you visit a website or use certain apps.

Like most banks, we use different cookies to do different things, such letting you navigate between pages quickly efficiently, helping you contact us though live chat or contact us on a dynamic phone number. They can also help ensure that content and advertising you see on other websites are more relevant to you and your interests..

We use cookies to:

  • Enable security services to prevent DDOS attacks and other cyber security threats.
  • Assist the servers on which is hosted
  • Improve our understanding of how you navigate through our sites so we can identify improvements
  • Evaluate the channels that our users use to access our and asses advertising and promotional effectiveness
  • We use both our own (first-party) and partner companies' (third-party) cookies to support these activities
  • Provide Al Rayan Bank communications and advertising on third party websites

Web Analytics

When you visit our website (, we collect information about your use of the site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution etc.) and the way you interact with this site.

When you visit our customer account acquisition system ( or online banking (, we do not collect this information.

Cookies in emails

In addition to the cookies we use on this website, we also use cookies in some emails and push notifications. These help us to understand whether you have opened the email and how you have interacted with it.

Social media and targeting

On some pages, we also feature embedded 'Share' buttons or widgets that enable you to share content through a number of popular social networking sites, such as Facebook and Twitter.

These third party sites set their own cookies. We do not control these cookies and you should check the relevant third-party website to see how your information is used and how to opt out.

Cookie categories

Cookies can be put into 1 of 4 categories, based on the International Chamber of Commerce guide to cookie categories: Strictly Necessary, Performance, Functionality & Profile and Targeting.

1. Strictly Necessary Cookies

These cookies are essential, as they ensure your security as well as enabling you to move around a website and use its features. Without these cookies, services you've asked for (such as access to secure areas) can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.


2. Performance Cookies

The information collected by these cookies is anonymous and is only used to improve how the website works and to help us to identify issues you may have when using our online services. In limited cases for online banking issues, these cookies enable us to identify specific issues you may have had.

These cookies are not used to target you with online advertising. Without these cookies we can't learn how our website is performing and make relevant improvements that could better your browsing experience.


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3. Functionality & Profile Cookies

These cookies allow a website to remember choices you make and tailor the website to provide enhanced features and content for you.

These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites. Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience.


4. Targeting Cookies

These cookies and similar technologies gather information about your browsing habits. They remember that you've visited a website and share this information with other organisations, such as advertisers and platforms on which we advertise. They do this to provide you with ads that are more relevant to you and your interests. Although these cookies and similar technologies can track your visits to other websites, they don't usually know who you are


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Advertising cookies

You can choose to turn off advertising cookies only, by blocking specific companies. You'll still receive advertising on the internet, but the adverts you see may not be tailored to your likely interests or preferences. You can set your preferences here:

Open Cookie preferences

Third party cookies

Content or applications provided by our key suppliers below are covered by their own policies

Setting your cookie preferences

You can control how cookies are placed on your device either on this website above or from within your own browse. Details are listed below:

Internet Explorer

Click on the 'Tools' option at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab. Ensure that your Privacy level is set to Medium or below, which will then enable cookies in your browser. Settings above Medium will disable cookies.

Google Chrome

Click on the spanner icon at the top right of your browser window and select ‘Settings’. Click ‘Show advanced settings’ at the bottom and locate the ‘Privacy’ section. Click ‘Content settings’ and within the cookies section at the top, select ‘allow local data to be set’ to enables cookies. To disable cookies please check the ‘Block sites from setting any data’, ‘Block third-party cookies and site data’ and ‘Clear cookies and other site and plug-in data when I close my browser’ options.

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options. Next, select the Privacy icon at the top of the overlay that appears. Check the ‘Accept cookies from sites’ option to enable cookies. If you wish to disable cookies, please uncheck this box.


Click on the cog icon located top right of your browser window and select 'Preferences'. Click on the 'Privacy' icon at the top of the overlay that appears. Check the option that says 'Block third-party and advertising cookies'. If you wish to completely disable cookies, please check the ‘Never’ box.

What happens to cookies that have been downloaded in the past?

If you've disabled one or more cookie categories, we may still use information collected from existing cookies, but we'll stop using the disabled cookies to gather any further information. You can delete existing cookies from your browser.