Contact us

There are several ways to get in touch with us:

Digital Banking

To open a new account or make a payment on an existing account, you can do this via Digital Banking.

If you need to update your details, close your account or simply ask us a question, you can also send us a secure message through Digital Banking. We typically respond within five working days.

Register for Digital Banking

Telephone Banking 

You can make a payment to your nominated account, check your balance or recent transactions 24 hours a day through Telephone Banking. All you need is a telephone banking pin or registered mobile number.  Call 0800 408 6407.

Website FAQs 

Our website has a range of information to assist you with all aspects of your account. 

Visit Help & Support

By Phone 

If you need to speak with us directly, you can call us from 9am to 5pm, Monday to Friday on 0800 408 6407. Please note, Monday tends to be our busiest day, so if your call is not urgent, you may prefer to avoid calling on Monday.

If you are calling from outside the UK, please call 0044 129 889 0137.

By Post 

You can write to us at: Customer Services Team
Al Rayan Bank
PO Box 12461
Birmingham
B16 6AQ

Please ensure any correspondence includes your account details and your signature.

Media Enquiries 

For media and PR information, click here

• Download our Customer Care leaflet