Debit card, lock and keyboard, symbolising security

Lost or stolen cards

If your Al Rayan Bank debit card has been lost or stolen, you must contact us as soon as possible.

Lost or stolen cards

If your Al Rayan Bank debit card has been lost or stolen, you must contact us as soon as possible.

Call us on 0800 4086 407

  • Monday to Friday from 9.00am to 7.00pm
  • Saturday from 9.00am to 1.00pm

If you are calling from outside the UK, please call 0044 129 889 0137

Please note the time difference when you are calling from abroad.

If you are calling out of hours, please call 0344 879 3177

Check your account for any transactions you do not recognise, and call us immediately if you are concerned your account may have been used fraudulently.

Your replacement card and PIN will be sent separately to the address we have on file for you within 6-7 working days.

While you wait for your new card, you can withdraw cash from one of our branches with a valid form of photo ID, or transfer money to another account using Digital Banking or Telephone Banking.

Freezing or cancelling your debit card will not affect any recurring payments you have set using your account number. 

Fraud and security

Whether you've been the victim of fraud, or you're looking to learn more about avoiding it, we are committed to keeping you and your accounts as safe as possible.

  • Padlocks online

    Viruses and trojans

    Learn more about the threat from viruses and trojans

    Find out more

  • handprint online

    Identity theft

    Identity theft is a risk that we all face.

    Find out more

  • social media 'like' image on a tablet computer

    Social network risks

    Social media is creating new opportunities for fraudsters.

    Find out more

  • Fishing hook on computer keyboard to symbolise phishing

    Phishing, vishing and smishing

    Learn about the risks.

    Find out more

  • Somebody making an online purchase holding a debit card

    Online shopping scams

    As online shopping increases, so do fraudsters' attempts to scam.

    Find out more

  • Contactless payment

    Debit and credit card fraud

    Fraudsters use different techniques to steal your card details.

    Find out more

  • Anti-money laundering computer keyboard

    What is a money mule?

    Find out more about how criminals use 'money mules' and protect yourself from becoming a victim.

    Find out more

  • Payment fraud

    Authorised push payment fraud

    APP fraud is a crime which affects businesses and individuals

    Find out more