How to report a possible scam

Reporting a possible scam to Al Rayan Bank

If you suspect that you have had a fake letter, email, text or phone call from someone pretending to be from Al Rayan Bank, please contact us as soon as possible.

Reporting a possible scam to other organisations

If you have received an email which you think may be part of a scam, you can forward it to  The National Cyber Security Centre’s Suspicious Email Reporting Service (SERS)

If you think you’ve been targeted by a financial services scam, you can also report it so it can be investigated. You can do this through the Financial Conduct Authority website using their reporting form.

By reporting possible scams you are helping to fight against financial crime, reduce fraudulent activity and protect others from scams and fraud.

What to do if you think you may have fallen victim to a scam or fraud

If you are concerned that you may have been victim to a scam or fraud it is important that you take immediate action.

If you are concerned that someone may have access to your your Al Rayan Bank account, call us immediately.

If you think you may have been the victim of fraud or cybercrime as a result of responding to a phishing message, you should also report this to Action Fraud

What to do if someone has taken money from your account

If you notice a transaction from your account which you don’t recognise, please call us as soon as possible.

Somebody making an online purchase holding a debit card

Unrecognised transactions

Unrecognised transactions can be online retailers who use different trading names to their official business name. Payments for purchases from marketplaces such as eBay or Amazon can also be taken by the individual seller, not the marketplace. Subscriptions and expired free trials are also often unrecognised.

Reporting scams and fraud FAQs

Fraud and security

Whether you've been the victim of fraud, or you're looking to learn more about avoiding it, we are committed to keeping you and your accounts as safe as possible.

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  • Contactless payment

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    Fraudsters use different techniques to steal your card details.

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