How we protect you

We take your security very seriously. Here are some of the things we do to make sure your money and personal information stays safe with Al Rayan Bank.

  • All Al Rayan Bank accounts are monitored for signs of suspicious activity.
  • Our Digital Banking services are routinely tested by independent industry experts to ensure that they meet the highest standards of security. 
  • If you check the address bar when using this website, and any other Al Rayan Bank online application, you will see that it starts with ‘https’ and will usually show as small padlock symbol, this means the site has an extra layer of security built in.

Accessing your accounts online

Our Digital Banking services use second factor verification to keep you and your accounts secure.  We also have biometric security enabled for compatible devices.

To register for Digital Banking, or Telephone Banking, you will need to provide us with some personal memorable information which only you should know.

If the number of incorrect attempts allowed is exceeded when your account is being accessed, your account is locked for security.

Making a payment

Our Digital Banking services remind customers that criminals are expert at impersonating people, banks and other organisations such as the Police or HMRC.

Al Rayan Bank will never ask a customer to move your money to a ‘safe account’ and nobody should ever feel pressured into making a payment.

Please verify directly with the person or organization that you want to send money to, that the payee details are genuine and trustworthy. We may not be able to recover any funds that are paid to fraudsters. Do not rely upon payee details received via email or text messages. 

If you are unsure, call us on 0800 408 6407.

Shopping online

You may soon be asked to confirm your details when you make online purchases with your Al Rayan Bank debit card. This enhanced security step will make it much more difficult for fraudsters to use your card details without your knowledge.

We will sometimes ask you to confirm your online purchase by entering a One Time Passcode (OTP) into the purchase verification screen. We will send the OTP to you via a text message sent directly to the mobile phone number we have registered for you.

 

Keeping you informed

We are committed to helping our customers stay safe from financial crime, and we regularly share up to date information on avoiding common scams and fraud, through our social media channels and customer e-newsletter.

Your data

Al Rayan Bank respects your privacy and is committed to protecting your personal data.  Our Privacy Policy and summary sets out what information we collect, who we share it with, why we collect it and how we will safeguard it.