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Fraud and Security

The threat from fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.

Fraud and Security

The threat from internet fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.

Phone calls, emails, letters and text messages from fraudsters can seem legitimate and convincing, so it’s important to be very careful and always keep an eye out for anything suspicious.

If you think you’ve fallen victim to a scam, if someone has taken money from your account or if you’ve accidently given your details to a fraudster, please report it immediately to Action Fraud by calling 0300 123 2040 or online. Please also inform us as soon as possible:

Fraud awareness

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Stop and think!

Criminals are expert at impersonating people, banks and other organisations such as the Police or HMRC.  We will never ask you to move your money to a ‘safe account’ and you should never feel pressured into making a payment. 

Please verify that all new payee details are genuine and trustworthy, as we may not be able to recover any funds that are paid to fraudsters.

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Online shopping is becoming more secure

We're making some changes to better protect you from fraudsters. The changes will have an effect on how you shop online and are as a result of new regulation affecting the whole banking sector.

Find out more

Fraud and security

Whether you've been the victim of fraud, or you're looking to learn more about avoiding it, we are committed to keeping you and your accounts as safe as possible.

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    Viruses and trojans

    Learn more about the threat from viruses and trojans

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    Identity theft

    Identity theft is a risk that we all face.

    Find out more

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    Social network risks

    Social media is creating new opportunities for fraudsters.

    Find out more

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    Phishing, vishing and smishing

    Learn about the risks.

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    Online shopping scams

    As online shopping increases, so do fraudsters' attempts to scam.

    Find out more

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    Debit and credit card fraud

    Fraudsters use different techniques to steal your card details.

    Find out more

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    What is a money mule?

    Find out more about how criminals use 'money mules' and protect yourself from becoming a victim.

    Find out more

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    Authorised push payment fraud

    APP fraud is a crime which affects businesses and individuals

    Find out more