Learn more about the threat from viruses and trojans
Fraud and Security
The threat from fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.
Fraud and Security
The threat from internet fraudsters is continually evolving. The best way to tackle these threats is to ensure you are always aware of them and how they work.
Phone calls, emails, letters and text messages from fraudsters can seem legitimate and convincing, so it’s important to be very careful and always keep an eye out for anything suspicious.
If you think you’ve fallen victim to a scam, if someone has taken money from your account or if you’ve accidently given your details to a fraudster, please report it immediately to Action Fraud by calling 0300 123 2040 or online. Please also inform us as soon as possible:
- Email us at: email@example.com
- Call or visit a branch; please visit the contact us page for our up to date contact details..
Stop and think!
Criminals are expert at impersonating people, banks and other organisations such as the Police or HMRC. We will never ask you to move your money to a ‘safe account’ and you should never feel pressured into making a payment.
Please verify that all new payee details are genuine and trustworthy, as we may not be able to recover any funds that are paid to fraudsters. If you are unsure, call us on 0800 408 6407.
Online shopping is becoming more secure
We're making some changes to better protect you from fraudsters. The changes will have an effect on how you shop online and are as a result of new regulation affecting the whole banking sector.
Fraud and security
Whether you've been the victim of fraud, or you're looking to learn more about avoiding it, we are committed to keeping you and your accounts as safe as possible.
Viruses and trojans
Identity theft is a risk that we all face.
Social network risks
Social media is creating new opportunities for fraudsters.
Phishing, vishing and smishing
Learn about the risks.
Online shopping scams
As online shopping increases, so do fraudsters' attempts to scam.
Debit and credit card fraud
Fraudsters use different techniques to steal your card details.
What is a money mule?
Find out more about how criminals use 'money mules' and protect yourself from becoming a victim.
Authorised push payment fraud
APP fraud is a crime which affects businesses and individuals