Update your personal details with Digital Banking

Download and install the mobile app via the App Store or Google Play

When the app is downloaded and installed, click on New Registration and you’ll be asked to prepare your personal details and security questions.

When these are completed, you’ll be asked if you want to register via Face ID or with User Details.

Face ID

You’ll be asked to either scan your driving licence or passport, as part of the face recognition process. When this is completed, you’ll then be asked to go through the face scanning process where you’ll be asked to follow a number of onscreen instructions.

Once the face scan has been accepted a One Time Passcode (OTP) will be sent to your registered mobile number for you to input where and when prompted. You then simply confirm Device Registration via the onscreen button.

You will then be prompted to define your Username, Password and Passcode.

User Details

You’ll be prompted to enter your First Name, Last Name, Date of Birth and your Account Number, then a series of security questions.

When successful a One Time Passcode (OTP) will be sent to your registered mobile number for you to input where and when prompted. You then simply confirm Device Registration via the onscreen button.

You will then be prompted to define your Username, Password and Passcode.

If you have any issues with registration, please call us on 0800 694 7193.  Lines are open Monday to Friday 9am to 5pm.

Most of the time you will be able to log in using the biometric feature on your phone, however, from time to time for security purposes, you will be required to enter your username and password.

This is the username that you were prompted to set up when you first registered for the Mobile Banking app, and the password that you would have set up at the same time.

If you enter the wrong information too many times, you will lock yourself out of the app and you will need to contact us to remove the block.

As long as you have not locked your account, you can retrieve your username, and reset your password through the app.

When you are prompted to enter your username and password, click on the ‘forgot password’ link.

You will then be prompted to provide information about to yourself, so that we can identify you on our systems. This will include the security questions that you set up.

Once we have verified your identity, you will be able to reset your password. After resetting your password, you will be able to log into the Mobile Banking app.

If you have any issues with resetting your password, please call us on 0800 408 6407. Lines are open Monday to Friday 9am to 5pm.

This process uses a photo identification document, such as a passport or a driving licence to identify yourself. You should also allow the app, when prompted, to take photos from your device, so that you can scan the documents and use your camera during the face recognition part of the process.

For this registration process you will need to input your first and last name, your date of birth and your account number. You will be able find your account number from your welcome letter, statements or any debit card you may hold with us. Depending on what accounts you hold with us, this could either be a 6, 8, or 13 digit number.

IMPORTANT: Your account number should be entered as a single string of numbers only, removing any other characters.

This may be because you don’t have a compatible smartphone, or you don’t have the latest software installed. To download the app you need to have version 16 or above for iOS and version 11 or above for Android.