Woman banking through her mobile phone

Forgotton details

Find out what to do if you have forgotton your account, Digital Banking or Telephone Banking details.

Forgotten details

If you have forgotten your security details, or if you have forgotten your User ID, Password or Memorable Information you will need to contact us on 0800 408 6407

  • Monday to Friday from 9.00am to 7.00pm
  • Saturday from 9.00am to 1.00pm

If you are calling from outside the UK, please call 0044 129 889 0137.

Please note the time difference when you are calling from abroad.

The new way to manage your accounts online

Register for Digital Banking and manage your account on the move through our Mobile Banking app, or from the comfort of your own home through the Desktop Portal.