Woman banking through her mobile phone

Forgotten details

Find out what to do if you have forgotten your account, Digital Banking or Telephone Banking details.

Forgotten details

If you have forgotten your security details, or if you have forgotten your User ID, Password or Memorable Information you will need to contact us on 0800 408 6407.

If you are calling from outside the UK, please call 0044 129 889 0137.

Please note the time difference when you are calling from abroad.

Man putting card details into his phone

The new way to manage your accounts online

Register for Digital Banking and manage your account on the move through our Mobile Banking app, or from the comfort of your own home through the Desktop Portal.