Making a complaint

We value all our customers and always strive to provide a quality service. However, if you feel that we have not met your expected level of service, we want to hear from you. 

Complaints procedure

We have a step-by-step complaints procedure, which is designed to: 

  • Make it easy for you to raise your complaint
  • Ensure that your complaint is listened to and acted upon
  • Arrange for the right person in the Bank to investigate
  • Regularly update you on your complaint through text message or email
  • Inform you of the actions we propose to take
  • Make sure you're satisfied with how your complaint was handled

Send us an email

Important information

Banking you can believe in

Al Rayan Bank is the UK's largest Islamic bank.  We’ve been pioneering ethical banking since 2004.

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