Preview Customer giving positive feedback

Making a complaint

We value all our customers and always strive to provide a quality service. However, if you feel that we have not met your expected level of service, we want to hear from you. 

Complaints procedure

We have a step-by-step complaints procedure, which is designed to: 

  • Make it easy for you to raise your complaint
  • Ensure that your complaint is listened to and acted upon
  • Arrange for the right person in the Bank to investigate
  • Regularly update you on your complaint through text message or email
  • Inform you of the actions we propose to take
  • Make sure you're satisfied with how your complaint was handled

Send us an email

Important information

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Banking you can believe in

Al Rayan Bank is the UK's largest Islamic bank.  We’ve been pioneering ethical banking since 2004.

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