Payments

No, you cannot initiate international payments directly from your notice savings account through Digital Banking. If you want to make an international payment from your notice account, you have two options:

1. Phone us: Call our customer service and inform us that you want to make an international payment.
2. Secure Message via Digital Banking: Send a secure message via Digital Banking, specifying your intention to make an international payment from your notice savings account.

Important Information:

• Keep in mind that the payment will be subject to the notice period associated with your account.

A nominated account is the designated account to which all external payments from your AlRayan Bank savings account are directed. It must be an account in your name, either a sole account or a joint account held with another person. This nominated account will apply to all savings accounts you hold with AlRayan Bank.

Your nominated account must be in your name, and it can be a joint account held with another person. It must be with a UK bank or building society, preferably a Current Account, offering a full range of payment services. Avoid using an account with a foreign bank or another AlRayan Bank savings account. Using a savings account as a nominated account is not recommended due to potential restrictions on payment services.

To find out more about nominated accounts, including how to provide yours - if you have not done so already, click here

If you need to order a new cheque book or paying in book, you can call us or write to us. If you are writing to us, please include your name, address, account number and a signature. Please visit our contact us page for our up to date contact details.

AlRayan Bank debit cards can be used at all outlets that accept Mastercard® debit card. However it cannot be used at casinos, automatic fuel dispensers and money remittance retailers such as Western Union.

No, there is no restriction on how many Direct Debits you can hold on your payment account.

Whether you've received your debit card for the first time or it's a replacement for your old card, you'll need to complete a chip and PIN transaction to enable the contactless feature.

The daily spend limit on your AlRayan Bank debit card is £10,000.

Personal customers can withdraw up to £250 from an ATM in a single day.  Businesses can withdraw up to £500 in a day and Premier Banking customers can withdraw up to £750 a day.

If you need a banker's draft for up to £5,000, you can visit a branch without notice. For anything more than £5,000 you'll need to give us 48-hour notice. Please visit our contact us page for our up to date contact details.

IBAN stands for ‘International Bank Account Number’ and BIC stands for ’Business Identifier Code’. BIC is also sometimes referred to as a SWIFT Code or Bank Identifier Code. You use these when making or receiving international payments.

IBAN and BIC allow overseas banks to easily identify your Bank and account number, and are normally used in conjunction with each other.

All AlRayan Bank accounts have had an individual IBAN, and the Bank has its own BIC. You can find your IBAN on your bank statements, and AlRayan Bank BIC / SWIFT Code is ARAYGB22.

AlRayan Bank debit cards cannot be used at casinos, automatic fuel dispensers and money remittance retailers.

You can change your Direct Debit details over the phone or by writing to us. If you've a joint account, either of the signatories can submit the request. If you want your details amended before your next payment is due, we'll need 10 working days to process. Please visit our contact us page for our up to date contact details.

Currently, we only process external payments on a business working day. The daily limit for personal customers is £20,000 and £250,000 for business customers. Please note that external payments made over the weekend or bank holiday will be processed on the next business working day, and those payments will be subject to that business working day’s daily limit. 

There is no limit for internal transfers.

There are a couple of ways of doing this, depending on how you are viewing the application.

When using the Mobile Banking app on a smartphone

• From the home page (Account summary) select Payments from the bar at the bottom of the screen.
• Choose an Account you want the payment to be made from
• Select an Account you want to money to go to (your options will be displayed), or select from the list Payees displayed. (You can add a payee here by selecting add payee and follow the on screen instructions).
• Input the Amount
• Add a Reference for the payee and yourself, should you wish
• Select a Date you want the payment to be made. Note: This can be immediately or a date in the future by selecting Date.
• Review the information and swipe right at the bottom of the screen to confirm the payment

Or from the home page (Account summary) select the account you want to make the payment from and then select Payments from the actions bar which will be half way down the screen.

• Select an Account you want to money to go to (your options will be displayed), or select from the list Payees displayed. (You can add a payee here by selecting add payee and follow the on screen instructions).
• Input the Amount
• Add a Reference for the payee and yourself, should you wish
• Select a Date you want the payment to be made. This can be immediately or a date in the future by selecting Date.
• Review the information and swipe right at the bottom of the screen to confirm the payment.

You can do this while making/scheduling a payment, see “How do I make a payment?” or you can also do this by:

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) open up the side bar by selecting the Menu (top left hand corner)
• Select View Payees
• Select Add payee and enter the details requested on the screen.
• Click Save.
• Confirm set up by either a thumbprint or PIN, depending on what device you are using.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) open up the side bar by selecting the Menu (bottom left hand corner)
• Select View Payees
• Select Add payee and enter the details in the panel on the right hand side
• Click Save.
• Confirm set up by either a thumbprint or PIN, depending on what device you are using.

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) select a Current Account
• Select Direct Debits from the actions bar half way down the screen.
• If there are any Direct Debits these will be displayed.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select a Current Account
• Select Direct Debits from the actions bar half way down the screen.
• If there are any Direct Debits these will be displayed.

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) select a Current Account that has a Direct Debit associated with it.
• Then select Direct Debits from the actions bar, a list of current Direct Debits will now appear.
• Select the one you want to cancel by placing your finger on it and Swipe left.
• Confirm cancelation by selecting Yes.
• Your Direct Debit will now be canceled.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select a Current Account that has a Direct Debit associated
• Then select Direct Debits from the actions bar [A list of Direct Debits will now appear within the panel on the right hand side of the screen].
• Select the one you want to cancel by clicking on the Trash can icon
• Confirm cancelation by clicking Yes.
• Your Direct Debit will now be canceled.

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) select a Current Account and then select Standing orders from the actions bar half way down the screen.
• Select Add (top right hand corner)
• Then select an Account you want your money to go to (your options will be displayed), or select from the list of Payees displayed. (You can add a new payee here by selecting add payee and follow the on screen instructions).
• Input how much you want to pay
• Followed by the Start date
• Then select the Frequency of payments
• Decide when you’d like the payments to stop
• Add a Reference for you and the payee.
• Review the payment
• Swipe right at the foot of the screen to confirm payment.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select a Current Account and then select Standing orders from the actions bar.
• Select Add standing order (top right hand corner) within the right hand panel
• Then select an Account you want your money to go to (your options will be displayed), or select from the list of Payees displayed. (You can add a new payee here by selecting add payee and follow the on screen instructions).
• Input how much you want to pay
• Followed by the Start date
• Then the Frequency of payments
• Decide when you’d like the payments to stop
• Add a Reference for you and the payee
• Review the payment
• Click confirm to confirm the payment.

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) select a Current Account that has a standing order associated with it
• Select Standing orders from the actions bar. A list of current standing orders will appear.
• Select the one you want to cancel by placing your finger on it and swiping left
• Confirm cancelation by selecting Yes.
• Your standing order will now be canceled.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select a Current Account that has a standing order associated with it
• Select Standing orders from the actions bar. A list of current standing orders will appear within the panel on the right hand side of the screen.
• Select the one you want to cancel by clicking on the Trash can icon
• Confirm cancelation by clicking Yes.
• Your standing order will now be canceled.

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) select the account you want to set up a notification for
• Select Notifications from the actions bar.
• Select the Add notification button at the top right hand corner of the screen.
• Select Set an alert
• Choose one of the alert options provided
• Select the Alert method and then the last couple of questions (depending on which event you have selected).
• Select Save to confirm your notification.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select the account you want to set up a notification for
• Select Notifications from the actions bar.
• Select Add notification button at the top right hand corner of the panel to the right of the screen.
• Select Set an alert
• Choose one of the alert options provided
• Select the Alert method and then the last couple of questions (depending on which event you have selected).
• Select Save to confirm your notification.

When using the Mobile Banking app on a smartphone.

• From the home page (Account summary) select the account that has the notification you want to edit
• Select Notifications from the actions bar and all your notifications for this account will be shown.
• Click on the pen icon and then you’ll be able to amend and edit certain parts of the notification.
• Click Save to confirm.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select the account that has the notification you want to edit
• Select Notifications from the actions bar and all your notifications for this account will be shown within the panel on the right hand side.
• Click on the pen icon and then you’ll be able to amend and edit certain parts of the notification.
• Click Save to confirm.

When using the Mobile Banking app on a smartphone

• From the home page (Account summary) select the account that has the notification you want to cancel
• Select Notifications from the actions bar and a list of current notifications will appear.
• Select the one you want to cancel by placing your finger on it and swipe left.
• Confirm cancelation by selecting Yes.
• Your notification will now be canceled.

When using the Desktop Portal on a larger screen.

• From the home page (Account summary) select the account that has the notification you want to cancel
• Select Notifications from the actions bar and a list of current notifications will appear within the panel on the right hand side.
• Select the one you want to cancel by clicking on the Trash can.
• Confirm cancelation by selecting Yes.
• Your notification will now be canceled.

Simply select the account you want to view the transactions of, and then select Transactions within the Action bar within the account you have selected.

You can do this by simply adding a new payee. See ‘How do I set up a new payee?’

Our payment cut of times are as follows:

• UK CHAPS and Faster Payments: 5:00pm on a working day
• International payments: 3:30pm on a working day

Payments made

If we receive your instruction to make a payment after the payment cut off time, it will usually be processed on the next working day.  For example, if we receive your payment request after 5pm on Friday, it will not be processed until the following Monday (excluding Bank Holidays). Please note that all payments are subject to control checks and on occasions this may cause delays.

Payment received

The cut off time for inbound payments is 7pm. Any payments received after this time will be processed on the next working day.

Transfers between your accounts

As long as you have enough money in the account you want to transfer from, the transfer to your other online account will take place immediately.

These are Sterling payments to UK accounts that are guaranteed to reach the recipient on the same day, provided you meet the payment cut-off time. There is a charge for using this service, and there may be delays if we need to speak to you about your payment.

The Faster Payments Service (FPS) is a payments-clearing scheme for electronic sterling payments in the UK. Most electronic payments sent through FPS will arrive at the recipient bank on the same day – as long as both the sending and the recipient banks are participating in the scheme and the payment amount falls within the scheme limit.

Faster Payments - These are electronic payments that can be made online, or over the phone, and can be made same day subject to payments cut-off time – so long as both banks are part of the Faster Payments Service. We automatically send payments through Faster Payments where possible.

CHAPS - This guarantees same-day payment – so long as the instructions are received before the payments cut-off time. There’s no limit to the amount of money you can send, although there is charge for using this service. Please see our tariff list for details on our charges. 

BACS - This is an electronic system to make payments directly from one bank account to another. They’re mainly used for transactions like Direct Debits. The payments take 3 working days to clear, for example, money paid into your account on Monday will clear on Wednesday.



Although most electronic payments will arrive at the recipient bank on the same day, however this isn’t guaranteed as there may be delays if we need to speak to you about your payment.

If you are paying a credit card or a utility bill, you should double check the back of your bill/statement to find out how their payment system works. Some organisations may require additional time to process payments.

You will need to inform us as soon as possible. You can give us a call or write to us. Please visit our contact us page for our up to date contact details.

You will need to get in touch with us to look into it for you. Please visit our contact us page for our up to date contact details.

We endeavour to process all payments for same day provided we receive the instruction before 5:00pm cut off time. If the instruction is received after the cut off time, the payment will be made with the following working day. If it has been longer than this and the third party hasn't received the payment, you can get in touch with us and we will trace your funds.

Please visit our contact us page for our up to date contact details.

You will normally receive the payment back if you've used wrong account details. If you haven't received it back by the end of the day, please get in touch with us. Visit our contact us page for our up to date contact details.

To make payments through the Mobile Banking app, you'll first need to add the payee to your account. Once your payee is set up, please visit the 'Payments' section from menu, select the payee, confirm the date, enter the amount and select the account you want to make the payment from.

To add a payee, you'll need the account name, sort code and account number of the recipient, and be able to verify the request. You'll receive the verification request via a text message, phone call or an email depending upon the option you've selected. Once the verification is complete, the payee will appear in your list of payees.

If you've trouble adding a new payee, please contact us. Visit our contact us page for our up to date contact details.

Unless you’ve been fraudulent or grossly negligent (acted with a very significant degree of carelessness), we won’t make you liable for any unauthorised transactions on your account including transactions from Third Party Providers (TPPs).

Where you are entitled to a refund for an unauthorised payment, we’ll make the payment to you as soon as practicable, and no later than the end of the next working day.

If a payer makes a payment into your account by mistake, we don't need to contact you to reverse the payment. If you've used the amount and you refuse to refund the payment, we’re legally required to share all the relevant information including your name, address and transaction information with the bank that the original payment came from, if they request this information. This will enable the original payer to contact you directly.

Account Information Service (AIS): An online service to provide consolidated information on one or more payment accounts, held by you with one or more payment service providers.



Payment Initiation Service (PIS): A service to initiate a payment order at your request, with respect to a payment account held at another payment service provider.

For payments within the EEA, you cannot pay the charges for the recipient irrespective of the currency transferred. For payments outside of EEA you can pay the charges for the recipient. Please see our tariff list for up to date details on our charges.

We cannot trace the funds that we are expecting to receive. You (or the sender) will need to contact the overseas bank to trace the funds.

Your funds may have been put on hold. You'll have to wait for the hold to come off which may take up to 2 weeks. If it's been more than 2 weeks, please contact us and we'll look into it for you. Please visit our contact us page for our up to date contact details.

You can deposit money into a Current Account at any Lloyds Bank branch in the UK. Please note that deposits into Savings Accounts are not accepted through Lloyds Bank branches. To make a deposit, you will need a paying-in book, which you can request from us. A service charge applies, as detailed in the Tariff List provided when you open your account.

Deposits made with a combination of cash and cheques at another accepting bank typically take four working days to clear.

If you think you have been charged incorrectly, the quickest and easiest way is to contact the merchant as soon as possible. If you've spoken to the merchant and you've been unsuccessful, you can get in touch with us. We'll send you a form to complete and once we've received the form back from you, it may take up to 28 working days.

ISA transfers in and out can take up to 15 working days from the receipt of the request to process.  If you believe that your ISA transfer request has taken longer than this, please contact us on 0800 408 6407 or send us a secure message through our Digital Banking service.

If you want to close your account, please write to us at the following address:

Account Services Team
AlRayan Bank, 
PO Box 12461
Birmingham
B16 6AQ

Your letter must be dated, signed, and contain the information about the account you wish to close.  Please note if your signature does not match the one that we hold on file for you, your account will not be closed. We will write to you requesting you sign a new signature mandate before we can close the account.

How to Close Your Account

If you would like to close your current or savings account, you can do so in any of the following ways. Please note that we can only transfer current accounts funds to an account in your name, and savings account funds to your nominated account.

1. Telephone Banking

If you are registered for Telephone Banking, you can close your account by calling us. Please note that you can only close an account with a balance up to £10,000 via Telephone Banking. You will need to be verified through our IVR system.

To transfer any outstanding balance below £10,000 from a Current Account, provide:

You can also close your account via Digital Banking and writing to us in person:

2. Digital Banking

If you are registered for Digital Banking, you can close an account with a balance below £20,000 by sending a secure message. Follow these steps:

1. Log onto the Digital Banking app or Desktop Portal.
2. From the main menu, choose ‘Secure messages’.
3. Select ‘Add’.
4. Choose ‘Services’.
5. Select ‘Closure of account’.

For notice accounts, you can submit a notice of closure through Digital Banking, but you must still serve the notice period, and there is no limit on the amount.

3. By Letter

You can close your account by writing to us at:

Account Services Team
AlRayan Bank
PO Box 12461
Birmingham
B16 6AQ

The letter must be dated and signed.

If you would like to close your current or savings account, you can do so in any of the following ways. Please note that we can only transfer current accounts funds to an account in your name, and savings account funds to your nominated account.

1. Digital Banking

If you are registered for Digital Banking, you can close an account with a balance below £20,000 by sending a secure message. Follow these steps:

1. Log onto the Digital Banking app or Desktop Portal.
2. From the main menu, choose ‘Secure messages’.
3. Select ‘Add’.
4. Choose ‘Services’.
5. Select ‘Closure of account’.

For notice accounts, you can submit a notice of closure through Digital Banking, but you must still serve the notice period, and there is no limit on the amount.

You can also close your accounts through Telephone Banking and by writing to us in person:

2. Telephone Banking

If you are registered for Telephone Banking, you can close your account by calling us. Please note that you can only close an account with a balance up to £10,000 via Telephone Banking. You will need to be verified through our IVR system.

To transfer any outstanding balance below £10,000 from a Current Account, provide:

3. By Letter

You can close your account by writing to us at:

Account Services Team
AlRayan Bank
PO Box 12461
Birmingham
B16 6AQ

The letter must be dated and signed.

Power of Attorney documentation must be certified and sent to

Account Services Team
AlRayan Bank, 
PO Box 12461
Birmingham
B16 6AQ
 

You may send certified copies or originals; all originals will be returned to you by special delivery.

The time it takes can vary depending on whether we have received a complete and correctly filled out set of documents. We will contact you in case there are any issues causing a delay in processing your documentation. It may take longer to register restricted or complex documents with us because we may need additional information.

Power of Attorney documentation must be certified and sent to

Account Services Team
AlRayan Bank, 
PO Box 12461
Birmingham
B16 6AQ

You may send certified copies or originals; all originals will be returned to you by special delivery.

The time it takes can vary depending on whether we have received a complete and correctly filled out set of documents. We will contact you in case there are any issues causing a delay in processing your documentation. It may take longer to register restricted or complex documents with us because we may need additional information.