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We're making some changes to better protect you from online criminals.
We're making some changes to better protect you from online criminals. The changes will have an effect on how you shop online and are as a result of new regulation which affects the whole banking sector.
What will this mean to me?
When making an online purchase using your Al Rayan Bank debit card, we will sometimes ask you to confirm it’s you who is making the purchase. If you have registered for Digital Banking you will now have a choice on how to do this:
What happens if I don’t use Digital Banking?
If you don’t currently have the Al Rayan Bank Digital Banking app, you will still be able to validate your transaction through a One time passcode (OTP). You can, of course, download the Digital Banking app by visiting alrayanbank.co.uk/mobile.
Why are you making these changes?
The Second Payment Services Directive, commonly referred to as PSD2 regulates payment services in Europe.
Strong Customer Authentication is part of PSD2 and is a new set of regulatory rules that will change how you authenticate your identity when making purchases online.
With increasing amounts of purchases being made online, these new rules will help reduce fraud and protect consumers from online criminals.
Make sure you are ready. Your contact details need to be up to date
This is an important change in regulation which will help to protect you when you’re shopping online, so it’s really important that we have the correct contact details for you.
How can I update my details now?
Download and complete our Contact Details Update form and return it to us to: Customer Services team. Al Rayan Bank PLC. PO Box 12461 Birmingham