Unless you are on a fixed rental rate, we'll write to you each quarter as part of the quarterly rent review stating your payments over the next 3 months. If you are on a 6-monthly review, we'll write to you every 6 months. Customers on fixed rental rates are not subject to a rent review until the fixed rental rate expires.
In all cases, we will provide you with an annual statement detailing the payments you have made over the last 12 months, these statements are usually issued throughout October and November.
You can also ask us for a breakdown of payments made to date, or your forthcoming payments, there will be an administration fee for providing this information and you should refer to our Tariff List for the charges that apply.