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We are pleased to inform you that we have instructed our panel of surveyors to carry out your valuation.
The time taken to complete and return the valuation depends on a number of factors that are not always under the control of the surveyor, particularly where access to the property is via a third party.
We expect the valuation to be completed and returned to us within six working days – we kindly request that you do not call us to check the progress of the valuation within this period.
However, if you do have any specific concerns about the valuation process, or if you have not received any contact after six working days, please contact your Home Purchase Plan Specialist.
Alternatively, you can contact our Customer Services team.
We answer some frequently asked questions about home finance.
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