Before starting your Fixed Term Deposit reinvestment, please ensure that you have a nominated account set up.  A nominated account is a UK bank or building society current account in your name, to which your Fixed Term Deposit will be paid when you withdraw it. If needed, you can exit the Fixed Term Deposit application at any point to set up the nominated account. Once completed, you can resume your application. 

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You can now reinvest your Fixed Term Deposit (FTD) through Digital Banking.  Watch this short video to see how:

For App users:

• App Installation and Security: Ensure that you have the latest app installed and that your phone operating system is up to date. Our Digital Banking App is compatible with Android 11 and above, and iOS 16 and above.
• Nominated Account Setup: Confirm that you have set up your nominated account.

For Desktop Portal users:

• Clear Cache and Cookies: Delete cache and cookies from your web browser.
• Try a Different Browser: If the issue persists, try using a different web browser. 

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If you are a joint account holder, please verify that you have the latest app installed and ensure that your phone software is up to date. Our Digital Banking App is compatible with Android 11 and above, and iOS 16 and above. If you are reinvesting via the Desktop Portal, please clear your cache and cookies. Whether you are reinvesting using our Digital Banking app or the Desktop Portal, make sure to set up your nominated account.

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1.  App Installation and Security

Ensure that you have the latest app installed and that your phone operating system is up to date. Check the Apple or Google app store to see if you device is compatible 

2. Check the Date

Note that the notification banner appears only 15 days before your maturity date.

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To view the notification regarding your account maturity, log in to Digital Banking. The notification banner will appear on the first page, specifically 15 days before the maturity date. 

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We offer you the best expected profit rate available during the loyalty rate window. This window runs from 19 days before your maturity date. If the expected profit rate increases after your maturity date but within the 15 days post maturity, your rate will automatically be increased.

No, you cannot open a new joint savings account. New savings account applications restricted to sole applicants only and cannot be opened jointly.  If you have an existing joint Fixed Term Deposit (FTD), you can continue this if you choose to reinvest into another joint FTD at maturity. 

No. All new applications for savings accounts are restricted to sole applicants only and cannot be opened jointly.  If you have an existing joint Fixed Term Deposit (FTD), you can continue this if you choose to reinvest into another joint FTD at maturity. 

No, you cannot open a new savings account with another person. New account applications restricted to sole applicants only and cannot be opened jointly.  If you have an existing joint Fixed Term Deposit (FTD), you can continue this if you choose to reinvest into another joint FTD at maturity.