Supporting customers affected by Coronavirus (COVID-19)

We know many of you are worried about coronavirus (COVID-19) and how your finances might be affected.

We’re working hard to support you through these difficult times and to ensure that your banking services remain accessible.

Supporting you online

If you’re unable to visit your local branch, our Mobile Banking app and Telephone Banking service are available 24-hours a day. If you’ve not done so already, you can register for the Mobile Banking app here, and for our Telephone Banking Service by calling us on 0800 408 6407.

Customers in financial difficulty

We recognise that some of our customers could experience financial difficulties in the coming weeks due to coronavirus-related disruption.

We will work with each customer on an individual basis to assess what help is available to help them manage their finances.

We would encourage any customers who think they may be affected to contact us as soon as possible by completing this payment holiday request form

Important: We will consider all requests for payment holidays and will respond within three working days.  Please do not cancel any Direct Debits you have set up in relation to your finance agreement with Al Rayan Bank.

Beware of Fraudsters

Criminals are attempting to exploit people’s concerns about Coronavirus to trick them into revealing personal or financial information via phishing emails.

We advise our customers to remain vigilant and always verify any contact via trusted sources. Visit our fraud and security pages to understand the common threats and stay safe online.

Support for key workers, UK charities and small suppliers

Al Rayan Bank has implemented a rage of measures to support key worker customers, local charities working on coronavirus related projects, providing and its suppliers in response to the COVID-19 crisis; this is in addition to support for retail and commercial banking customers facing Covid-19 related financial difficulty. Find out more

'Banking you can believe in' during these uncertain times, a message from our Chairman

It is understandably a very worrying time for us all given the ongoing coronavirus outbreak and I want to reassure you that Al Rayan Bank is here for you in these uncertain times. The government has made it clear that Banks are an essential service, and we take that responsibility extremely seriously.

In this extraordinary period, I’m reminded of Al Rayan Bank’s social purpose as the UK’s first Islamic retail bank. Providing ethical, Sharia compliant day-to-day banking services, so that people can support themselves and their families has never been more important to us.

Read the full message