Providing support

Support 650Muslim communities across the country responded rapidly and decisively to COVID-19. Thousands of British Muslims are volunteering their time, and in April, it was estimated that 120 Muslim-led volunteer/mutual aid groups had sprung into action.

Leading British Muslim charities continue to offer support to the vulnerable, both through their own projects and pooling their resources, skills and expertise. The Muslim Charities Forum – an umbrella organisation for Muslim charities – has coordinated a ‘Campaign for National Solidarity’.

The money raised is helping provide hot food and other essentials to vulnerable people and key workers. ‘Solidarity Grants’ for community groups provide food provisions and hardship grants for families and those facing financial difficulty.

Al Rayan Bank has donated funds to MCF to provide vital food supplies and financial support to those who are most in need in Birmingham – the city where our bank was founded – and other communities across the UK.

Al Rayan Bank has also introduced measures to help our customers. In March, we announced support for our retail and commercial banking customers, including possible payment holidays on Home Purchase Plans and help to make future additional acquisition payments as affordable as possible. We are also supporting the businesses that rely on us; our supplier network is diverse and includes local sole traders, a group particularly affected by cash flow issues. We have made a commitment to pay our suppliers without any unnecessary delays.

In April, we launched our ‘key workers hotline’ (0800 408 3089) to support NHS staff and other key workers, to have their calls answered as a priority by our contact centre agents, and receive swift call backs if they need to ring us out of hours.

You can find out more about the work we’re doing to support our customers here.

You also may also wish to read a message from our Chairman, Simon Moore, about how we will continue to support you during these uncertain times.

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