Supporting customers affected by Coronavirus

We know many of you are worried about coronavirus (COVID-19) and how your finances might be affected.

We’re working hard to support you through these difficult times and to ensure that your banking services remain accessible.

Supporting you online

If you’re unable to visit your local branch, our Mobile Banking app and Telephone Banking service are available 24-hours a day. If you’ve not done so already, you can register for the Mobile Banking app here, and for our Telephone Banking Service by calling us on 0800 408 6407.

Customers in financial difficulty

We recognise that some of our customers could experience financial difficulties in the coming weeks due to coronavirus-related disruption.

We will work with each customer on an individual basis to assess what help is available to help them manage their finances.

Please contact us on 0800 408 6407 if you have any concerns.

Payment Holidays

We are not currently offering payment holidays.  Please contact us on 0800 408 6407 if you have any concerns about your ability to make the payments on your finance.

I have reached my 6 months payment holiday limit.

If you have reached the maximum 6 month payment holiday limit and are still facing financial difficulty, please e-mail paymentholiday@alrayanbank.co.uk and one of the team will get in touch to discuss further options.

Important: Please do not cancel any Direct Debits you have set up in relation to your finance agreement with Al Rayan Bank.

Beware of Fraudsters

Criminals are attempting to exploit people’s concerns about Coronavirus to trick them into revealing personal or financial information via phishing emails.

We advise our customers to remain vigilant and always verify any contact via trusted sources. Visit our fraud and security pages to understand the common threats and stay safe online.

Support for key workers, UK charities and small suppliers

Al Rayan Bank has implemented a rage of measures to support key worker customers, local charities working on coronavirus related projects, providing and its suppliers in response to the COVID-19 crisis; this is in addition to support for retail and commercial banking customers facing Covid-19 related financial difficulty..